top of page

Privacy Policy

1. Introduction

 

Welcome to Emerald Golf Travel (“we”, “our”, “us”).

We value your privacy and are committed to protecting your personal information in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

 

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website [www.emeraldgolftravel.com], make an inquiry, or book a golf travel experience with us.

 

 

2. Information We Collect

 

When you interact with us online, by phone, or by email, we may collect the following information:

 

  • Personal Information: Your full name, email address, phone number, and country of residence.

  • Travel Details: Preferred destinations, travel dates, special requests, and booking information.

  • Payment Details: Billing address and transaction information (processed securely through trusted payment providers).

  • Technical Data: IP address, browser type, device information, and website analytics (via cookies or tracking tools).

  • Communications: Emails, messages, or feedback you send to us.

 

 

3. How We Use Your Information

 

We collect and process your information to:

 

  • Arrange and manage your golf travel bookings.

  • Provide quotes, itineraries, and customer support.

  • Personalize your experience and recommend tailored travel options.

  • Send updates, offers, and newsletters (only if you opt in).

  • Improve our website, marketing, and service quality.

  • Comply with legal and regulatory obligations.

 

 

4. Legal Basis for Processing

 

We process your data on one or more of the following grounds:

 

  • Your consent (for marketing or communication).

  • To fulfil a contract (e.g. to arrange your booking).

  • To comply with legal obligations.

  • For our legitimate business interests, such as improving customer experience and managing our operations.

 

 

5. Data Security

 

We take data protection seriously.

Your personal data is stored securely and accessed only by authorized personnel.

We use technical and organizational measures to prevent unauthorized access, loss, or misuse of your data.

 

 

6. Sharing of Information

 

We may share limited information with:

 

  • Travel partners and suppliers (e.g. hotels, golf resorts, or transport providers) necessary to fulfil your booking.

  • Service providers assisting with payments, website hosting, or marketing operations.

  • Legal authorities, if required to comply with UAE law.

 

All third parties are required to handle your data securely and use it only for agreed purposes.

 

 

7. Cookies and Website Analytics

 

Our website uses cookies and analytics tools to enhance performance and understand how visitors use our site.

You can adjust your browser settings to block or delete cookies, though this may affect website functionality.

 

 

8. Your Rights

 

Under UAE data protection law, you have the right to:

 

  • Access a copy of your personal data.

  • Request correction or deletion of inaccurate data.

  • Withdraw consent for marketing or data use at any time.

  • Object to or restrict processing of your data.

 

To exercise these rights, please contact us using the details below.

 

 

9. Data Retention

 

We retain your personal data only for as long as necessary to deliver our services, comply with legal requirements, or manage any future travel arrangements with you.

 

 

10. International Data Transfers

 

As we work with international partners, your information may be transferred outside the UAE.

We ensure that such transfers are made securely and in accordance with applicable data protection laws.

bottom of page